“A bad process will beat a good person every time. If everyone did their best, 95% of problems would remain”
W Edwards Deming – a very wise man.
It’s not about trying harder. It’s the process that determines what your customers receive and ultimately how profitable your business will be.
Process
Improving performance starts with defining your processes. Don’t worry it’s not as dull or as hard work as it sounds and the results can be spectacular. Click here to see an example and learn more…
Measures
Defining the right measures gives you the means to improve. If your management reports are over-run with metrics but it’s still hard to see what’s working and what’s not, then click here to learn what the problem might be…
Performance
Once you have the right measures, performance comes from analysing them in the right way to find the most valuable problems to solve. Click here to see some example case studies…
Latest from the Blog
Process
Does Process Matter? The difference between life and death Atul Gawande is an internationally recognised surgeon. When he was asked by the World Health Organisation to help reduce death rates…
Measurement
Why do we measure things? This may seem an odd question to ask in the age of ubiquitous data collection where data on more and more activity is automatically recorded.…